Welcome to Learn About Me, a service of Business Xponent Solutions (Pty) Ltd (“Us”, “We”, “Our”). By accessing or using our website and services (“Services”), you agree to be bound by these Terms of Use. If you do not agree, you may not use our Services.
1. Acceptance of Terms
By using Learn About Me, you acknowledge that you have read, understood, and agree to comply with these Terms of Use and all applicable laws and regulations.
2. Eligibility
You must be at least 18 years old or have parental/guardian consent to use our Services. By accessing our platform, you confirm that you meet these requirements and comply with all applicable local laws.
3. Account Registration
- You are responsible for providing accurate and complete information during registration. Providing false or incomplete information may result in suspension or termination of your account.
- You must maintain the confidentiality of your account credentials.
- Notify us immediately of unauthorized access to your account.
4. Use of Services
4.1 Permitted Use
- You may use our Services for personal, non-commercial purposes only. Personal use includes creating and sharing content within the scope of our platform’s intended purpose.
- All content you provide must comply with applicable laws and not infringe on any third-party rights.
4.2 Prohibited Use
You agree not to:
- Use our Services for illegal or unauthorized purposes.
- Share any offensive, defamatory, or harmful content.
- Use automated tools (e.g., bots, scrapers) to disrupt or interfere with the operation of our Services.
- Attempt to reverse-engineer or recreate proprietary aspects of the platform.
5. Payment and Access
5.1 Pricing
Guided Life Story packages are one-time purchases available in multiple plan tiers. Tell It Your Way has separate annual access, and Tribute is offered in separate package tiers. The price, access duration, chapter allowance, and included features for your purchase are the ones shown on the applicable pricing or product page at the time of checkout.
Access terms depend on the plan or package you select. Some guided Life Story plans include fixed completion windows, while others include unlimited time to complete chapters and a separate review window after completion, as described at purchase. Unless otherwise stated at checkout, purchases do not auto-renew.
Tell It Your Way Annual Access
Each annual purchase provides one year of access, separate from guided Life Story. A guided package does not include Tell It Your Way, and annual access does not change your guided package. Renewal opens during the final 30 days. Renewing before expiry adds a year to your existing end date; renewing after expiry starts a new year.
After ordinary paid expiry, you have 30 days to finish existing stories and update your book, but cannot start new stories or request new assisted suggestions. After that period, stories remain readable and previously generated books remain downloadable. Renew to write again and generate updated books. A refund ends paid access when processed and does not include this finishing period. Separate guided Life Story access is unaffected.
Tell It Your Way Free Trial
Eligible active, verified accounts may explicitly activate one free trial lasting one calendar month. No card is required, and the trial does not automatically become a paid purchase. Previous trial use or paid or complimentary Tell It Your Way access can make you ineligible. The app checks eligibility before activation; visiting the marketing website does not activate a trial. Assisted guidance has allowances, including during the trial. This trial is separate from the guided Life Story Prologue trial.
At trial expiry, access becomes read/download only, with no additional finishing period. Paid annual access is needed to continue writing. The 30-day money-back guarantee starts when you pay, not when your free trial begins.
5.2 Payment Processing
- Payments are handled by third-party providers. Users are subject to the payment processor’s terms and policies.
- We are not liable for payment processing errors or issues beyond our control.
5.3 Refund Policy
We offer a voluntary 30-day money-back guarantee under the following conditions:
- Guided Life Story: A full refund is available on paid packages, including eligible gifts, if fewer than 3 chapters have been completed, including the Prologue.
- Tell It Your Way annual access: A full refund is available on your initial annual purchase and each renewal, with no minimum or maximum number of stories. Paid Tell It Your Way access ends when the refund is processed.
- Tribute: A full refund is available on paid packages, including eligible gifts, if no contributor invitations have been sent.
To use this guarantee, email support@learnaboutme.co.za within 30 days of payment and include your order details. You can also submit a refund request through the app where available. For Tell It Your Way renewals, the window starts on the renewal payment date, even if the additional year has not yet begun. The free trial does not reduce your refund window.
These conditions and the 30-day request window apply to our voluntary guarantee. They do not limit any cancellation, refund or other rights you have under applicable South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act. Contact support about statutory rights even if the app's guarantee request window has closed. Other purchases have no voluntary money-back guarantee unless stated in their offer; your statutory rights still apply.
6. Referrals and Free Profile Upgrades
6.1 How Referral Upgrades Work
We may allow you to invite friends through our official referral feature. When a referral offer is available, your profile will show the number of qualifying referrals required for your current level, the free profile upgrade you may receive, and any applicable duration.
Once the required number of qualifying referrals has registered through the official referral flow, the upgrade will be applied automatically, subject to verification and fraud checks.
6.2 Qualifying Referrals
A qualifying referral must be a distinct, genuine new user who registers through your official referral link.
The following do not qualify:
- Self-referrals or duplicate accounts.
- Automated accounts or accounts created using fabricated identities.
- Accounts created, managed, or controlled by the referring user.
6.3 Verification and Referral Abuse
We may review referral and registration activity to confirm eligibility. Automatic upgrades may be delayed while we complete these checks.
If we reasonably determine that a referral is invalid or that the referral feature has been abused, we may exclude the referral, withhold or reverse any related upgrade, and suspend any account involved.
7. Intellectual Property
- All content, trademarks, and materials on Learn About Me are the property of Learn About Me or its licensors.
- You may not reproduce, distribute, or create derivative works from our content without prior written permission.
- Users are prohibited from attempting to reverse-engineer or extract proprietary elements of our platform.
8. User Content
8.1 Ownership
You retain ownership of the content you upload to Learn About Me.
8.2 License to Use
By submitting content, you grant us a non-exclusive, royalty-free license to use, store, and process your content solely for operating and improving our Services. This license does not include any commercial use of your content by us.
8.3 Responsibility
You are solely responsible for the accuracy, legality, and appropriateness of the content you upload.
9. Privacy
Your use of our Services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Limitation of Liability
To the maximum extent permitted by law:
- Learn About Me shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Services.
- Learn About Me is not liable for interruptions or disruptions caused by force majeure events (e.g., natural disasters, third-party failures).
- Our total liability shall not exceed the amount paid by you for the Services.
11. Termination
- We reserve the right to suspend or terminate your access to our Services at our sole discretion, without notice, for any violation of these Terms or other applicable policies.
- Upon termination, we may delete all user data associated with the terminated account, unless retention is required by law.
12. Changes to Terms
We may update these Terms periodically. We will notify users of material changes via email or platform notifications. Continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the Republic of South Africa, and any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
14. Contact Us
If you have any questions about these Terms or want to request a refund, please contact us at:
Email: support@learnaboutme.co.za