Questions families ask before they begin

Yes. You can give a guided Life Story package to one person, with thoughtful questions and room to share their memories. You are not expected to write on their behalf. Tribute brings together contributions from family and friends about someone. Tell It Your Way is a separate individual-story option; its annual access is not included in a guided gift package. With Through Our Eyes, you organise a book about someone and invite people to contribute their own stories. You buy access for that book; it is not a gift voucher.

Learn About Me is for people who want to share more of themselves and families who want to know someone better. Guided Life Story suits someone who likes themed chapters and questions. Tell It Your Way suits someone with a particular memory to tell, with optional guidance and room to return. Through Our Eyes suits someone who wants to gather memories of one person from the people who know them.

A guided Life Story recipient explores themes such as childhood, family, work, values, and turning points. They can change unanswered questions, skip for later, and revisit eligible memories. Answers become chapter drafts for the writer to review. Tell It Your Way uses a separate workspace for individual stories and has separate access.

No. Guided Life Story gives someone questions and themed chapters to help them begin. Tell It Your Way lets them start with a memory in their own words, using optional guidance if helpful. Neither requires polished writing before starting.

Yes, within the access period for the option you choose. Guided Life Story packages offer different amounts of time for chapters. Tell It Your Way offers annual access, or a one-calendar-month trial for eligible accounts. You can return to unfinished stories while you have writing access.

There are two separate trials. Guided Life Story begins with the free Prologue chapter. Tell It Your Way offers eligible verified accounts one calendar month with no card required. Previous Tell It Your Way access can make an account ineligible. After that trial, access becomes read/download only; paid annual access is needed to keep writing.

AI helps the experience feel more thoughtful, not less personal. It asks follow-up questions based on the storyteller's answers and helps shape those answers into clearer chapter drafts. It does not replace the person's memories, write the story on its own, or turn Learn About Me into a ghostwriting service. The voice and substance still come from the storyteller.

Guided Life Story brings reviewed chapters into a digital book you can download and share. Tell It Your Way stories can remain in the library or be placed in a book. Review the contents when requesting a new version; previous downloads do not change automatically. Through Our Eyes brings the submitted stories an organiser selects into a downloadable PDF, with each contributor credited. The organiser shares the downloaded file. Physical printing and shipping are not included.

Yes. In guided Life Story, photos can support your memories. In Tell It Your Way, you can start from one uploaded or eligible existing photo. Including that photo in a book is optional and starts switched off.

Choose Life Story for someone to tell their own life story with guidance. Tell It Your Way is for individual memories. Tribute brings a group’s contributions together for a keepsake and shared reveal. Through Our Eyes gathers people’s own credited stories about one person for an organiser to choose and arrange into a digital book. Each product has separate access.

Core experiences currently support English and Afrikaans, so families can use the language that feels most natural to them.

Guided Life Story packages start at R299 once-off. Through Our Eyes starts at R499 for 12 months for one book, with manual renewal. Tell It Your Way has separate annual access; see its current offer in the app. The guided gift options are Moments, Memories, or Legacy, depending on how much space and time you want to give the storyteller.

Paid Life Story packages include a 30-day money-back guarantee if fewer than 3 chapters have been completed, including the Prologue. Paid Tribute packages include a 30-day money-back guarantee if no contributor invitations have been sent. Tell It Your Way: Initial annual purchases and each renewal include a 30-day full money-back guarantee from payment, with no story-count condition. The free trial does not reduce this window. Paid access ends when refunded, without the ordinary expiry finishing period. Statutory rights are unaffected. These guarantees do not automatically apply to Through Our Eyes. Email support@learnaboutme.co.za within the applicable window. See the Terms for the full policy.

Email support@learnaboutme.co.za and we will open a tracked support ticket for you. That is the best route for access issues, billing questions, or help choosing the right Learn About Me path.

Our Privacy Policy explains how personal information is collected, used and protected. Read it alongside the Terms before sharing personal stories.

Small: up to 5 contributors. Standard: up to 10 contributors. Large: up to 20 contributors.

Yes. Tribute supports guided written memories plus photo contributions from friends and family.

Yes. Reminder support is built into the campaign flow so organisers can collect more responses before deadline.

Yes. Tribute includes a shareable reveal experience so the final keepsake can be unveiled meaningfully.

Initial annual purchases and each renewal include a 30-day full money-back guarantee from payment, with no story-count condition. The free trial does not reduce this window. Paid access ends when refunded, without the ordinary expiry finishing period. Statutory rights are unaffected. Email support@learnaboutme.co.za with your order details, or request a refund in the app where available. Guided Life Story access is separate. See the Terms for the full policy.

Life Story offers themed chapters and questions to help you explore your life with structure. Tell It Your Way lets you begin an individual story with a memory, your own writing, or an optional idea or question. The two approaches have separate access conditions; a guided package does not include Tell It Your Way annual access.

Eligible active, verified accounts can explicitly start one free trial lasting one calendar month. No card is required. Sign in or create an account through the trial entry page, then confirm activation in the app. This is separate from the guided Life Story Prologue trial.

You need an active, verified account. Previous Tell It Your Way trial use or paid or complimentary access can make you ineligible. The app checks your account and explains the access available to you; changing your email or sign-in method does not create another trial.

Your trial access becomes read/download only. To continue writing, you need paid annual access, which you can choose in the app. The no-card trial does not automatically become a paid purchase. Guided Life Story access is separate.

No. Begin with your own words, use an optional idea or question, and return to stories in progress. Assisted guidance has allowances, including during the trial. Finish a story when it feels ready; later edits become the finished version when you choose Update story.

You can begin from one uploaded photo or an eligible existing photo. Including the photo in a book is optional and starts switched off. A finished story can stay in your library, go into an existing chapter, or appear in a separate Stories section. Review the book contents before requesting it; earlier downloads do not update automatically. Physical printing and shipping are not included in these choices.

Each person’s drafts stay private. You see a story only when they submit it. If they make changes later, you continue to see the submitted version until they submit those changes too.

Yes. You choose which submitted stories to include and arrange them into sections. Submitting a story does not guarantee it will be included. You can ask someone for changes, but you do not rewrite their words. Each included story keeps its contributor’s name.

Contributors see their own contributions, not everyone else’s stories. As the organiser, you create and download the PDF, then share the downloaded file with whomever you choose. Contributors do not automatically receive the final book.

You receive a digital book as a downloadable PDF. Printing, binding and delivery are not included. You can arrange printing separately if you want a physical copy.

Contributor places last for the book’s lifetime and do not reset each year. If you contribute your own stories, you use one of those places. A person who has submitted a story continues to count even if you remove them. Removing contributors does not give you unlimited new places.

Your 12 months start when you open story collection, or automatically 30 days after payment.

Renew manually if you want another year. There is no automatic annual charge. Unused story places expire at the end of each purchased year. Each payment covers one book. Contributor places do not reset when you renew.

No. An early renewal or upgrade adds a future period after your existing access ends. It does not increase the current year’s story allowance immediately. If access has already expired, the renewed year starts when your purchase is processed.

Story collection ends. You then have 30 days to revise already submitted stories and finish the book, including creating PDFs. New stories cannot be submitted during this time. Afterwards, the book becomes read-only. Reading and existing PDF downloads remain available while the book and account access remain valid; new PDFs cannot be created after the finishing period.

Contributors must agree that submitted stories, names and photos can be kept in the book. Those submitted contributions can remain even if the contributor deletes their account.

A full refund of any purchased year ends access to the whole book. This explains what happens after a refund, rather than promising refund eligibility. Contact support about your purchase; the guarantees for other Learn About Me products do not automatically apply to Through Our Eyes.

Tribute brings together guided contributions, messages and photos for a digital keepsake and shared reveal. Through Our Eyes lets people submit their own credited stories for you to choose and arrange into a digital book, with 12-month access for that book. The products are purchased separately.