FAQ
Questions families ask before they begin
Find quick answers about Memoir, Tribute, pricing, the 30-day money-back guarantee, contributor flow, language support, and how to get help.
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Frequently Asked Questions
How does Learn About Me work?
Choose Memoir or Tribute, answer guided questions at your own pace, invite contributors when needed, and turn those answers into a book or tribute keepsake your family can revisit.
What is the difference between Memoir and Tribute?
Memoir is for one primary storyteller. Tribute is for group contributions around one person or occasion. They are separate packages, so active projects cannot switch between the two.
Can I try Memoir before choosing a paid plan?
Yes. You can start with the free Prologue chapter first. That lets you answer guided questions, see how the first chapter takes shape, and decide later if you want to continue with a paid Memoir plan.
Do I need to be a good writer?
No. The guided questions are designed to make it easy for anyone to share meaningful memories in their own voice.
What do I receive at the end?
Memoir ends as a digital book in PDF format. Tribute ends as a shared digital keepsake with a reveal experience and PDF download. In both cases, you can download the final PDF, share it with family, or print it yourself if you want a physical copy.
How do contributors join a Tribute?
Contributors receive an easy sign-up link, create an account for extra security, and then submit responses from phone or desktop.
How many contributors can join a Tribute?
Tribute packages support up to 5, 10, or 20 contributors, depending on the package you choose.
Can I include photos?
Yes. Both Memoir and Tribute projects support photo-rich storytelling for more personal keepsakes.
Does it include a printed book?
No. The final book or keepsake is provided as a digital PDF. You can download it, share it with family, or print it yourself if you want a physical copy.
What occasions are strong fits for Tribute?
Tribute works well for milestone birthdays, anniversaries, weddings, engagements, retirements, and farewell celebrations.
What languages are supported?
Core experiences support English and Afrikaans so families can contribute in the language that feels natural to them.
How much does it cost?
Memoir starts at R299 once off with Moments, Memories, and Legacy plan options. Tribute starts from R499 with package options based on contributor count.
Do you offer a money-back guarantee?
Yes. Paid Memoir and Tribute purchases are covered by a 30-day money-back guarantee. Memoir refunds are only available if fewer than 3 chapters have been completed, including the Prologue. Tribute refunds are only available if no contributor invitations have been sent. See our Terms for the full refund policy.
How do I contact support?
Email support@learnaboutme.co.za and you will receive an automatic ticket confirmation. Attachments up to 10 MB are supported.
Is my data secure?
Yes. We use secure hosting and access controls to protect personal stories and contributor information.
Can I buy it as a gift?
Yes. Both Memoir and Tribute can be purchased as gifts. You buy the package, and the recipient receives access to start their own storytelling experience. No writing is required from you as the gift giver.
What role does AI play?
AI helps shape your answers into polished, readable chapters. You provide the memories and the words. The technology organizes and refines them, but every story stays in your voice.